Performed a wide range of banking transactions including WeBoc in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
Prepare International Transactions Reporting System (ITRS) and submit to State Bank of Pakistan on monthly basis.
Prepare for and support internal and external audits of the trade Compliance function as required.
Keep custody of various documents e.g. Shipping Documents, Foreign Bill Stamps etc.
Utilized sound analytical skills to deal with Import (LC’s, Foreign Contracts) and Export/Advance Payments and other financial transactions, foreign remittance and communication skills to facilitate Corporate Clients/Customers.
Functioned in collaboration with the branch manager to promote a positive, enthusiastic work environment towards excellent customer service and harmonious employee relationships.
Processing Foreign Trade Transactions e.g. LC’s, Contract’s, Advance Payment’s and Remittance’s etc.

            Tool Used: Lotus Notes ITRS Banking Software Weboc

Reviewing workloads and manpower to ensure targets are met.
Supporting the CEO or executive team’s vision and process ideals.
Ensuring staff working on processes are happy and operating efficiently.
Supporting all functions of the business to work together.
Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
Develop, implement, and maintain quality assurance protocols.
Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
Ensure operational activities remain on time and within a defined budget.
Track staffing requirements, hiring new employees as needed
Oversee accounts payable and accounts receivable departments.
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
Invests in a broad suite of tactics to stimulate destination awareness, propensity to visit, and increased marketing to company. This will include support for travel trade channels, direct-to-consumer, social media, media/public relations, and investing in additional market insights where necessary.
Additionally deal with all tax related matters including Tax Registration and filling of returns

Performed a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
Educate customers on bank products and services.
Answer and respond to bank customers’ inquiries on financial transactions.
Handle customers and their financial transactions through bank functions.
Provides high quality customer service to all existing and potential clients displaying a comprehensive knowledge of products.
Keep custody of various documents.
Utilized sound analytical skills to deal with operations and other financial transactions, and communication skills to facilitate Corporate Clients/Customers.

Supervisor Operation (Aug 2010 to May 2014)
Facilitation Officer Call Center (Aug 2008 to Jul 2010)

Controlled all routine endeavors of office including spearheading cross-functional team of 45 members, delegated work responsibilities to staff assessing their performance and communicating with senior management.
Monitoring & Evaluation team activities, review workloads and manpower to ensure targets are met.
 Ensuring staff working on processes are happy and operating efficiently and efficiently.
 Supporting the Project Director or executive team member’s vision and process ideals.
Periodically assessed project progress and warrant its timely completion, updated daily log, delivered appropriate trainings to new staff and regional office personnel as well as handled all other tasks assigned by Management.
Formulated, implemented, and revised project work plans and timelines to meet changing needs and requirements. Headed everyday business activities and operational aspects of projects and scope to achieve objectives.
Close coordination with government departments regarding project specially NADRA, SECP, FBR, FTO, RTO, LTU and other relevant department specially IT department about software.
Provided professional and friendly customer service and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
Chalking out or improve operational systems, processes and best practices that guarantee organizational well-being and increase efficiency.
Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.

      Tool Used:          CISCO        CMS          Iris            WeBoC